TELEPHONE: 

As a small family seasonal business we may not be available to answer your call. Please leave a clear message ending with your name, contact details and a preferred time to return your call.  

 

  EMAIL:

Emails are responded to within 24 hours. Choose the subject of your email in the contact form. We have had recent issues with gmail accounts so if you do not hear from us after sending an enquiry through this page -please email directly to info@fivevalleystoves.com. 

Please include your name and a contact number.

 

 

  COMPLAINTS: 

​You will find us willing to go the extra mile to ensure customer satisfaction. Most concerns will be resolved with a conversation.

 

Before making a written complaint, please check our Terms and Conditions and refer to the written quote you received and accepted.

 

If you feel you did not receive the product/service you were quoted for, and, if a conversation has not resolved your concern, it is very important to include the details of your complaint in writing using the Contact form or by emailing us directly. .

 

We can only act if we have a full understanding of the complaint.  Please send an email with any photographs or attachments.  Thank you!