TELEPHONE: 

As a small family seasonal business we may not be available to answer your call so please leave a clear message ending with your name, contact details and a preferred time to return your call.  

 

EMAIL:

Emails are responded to within 24 hours. Choose the subject of your email in the contact form or write to us at info@fivevalleystoves.com. 

Please include your name and a contact number.

 

 

COMPLAINTS: 

​You will find us willing to go the extra mile to ensure customer satisfaction. Most concerns will be resolved with a conversation.

 

Before making a written complaint, please check our Terms and Conditions and refer to the written quote you received and accepted.

 

If you feel you did not receive the product/service you were quoted for and if a conversation has not resolved your concern, it is very important to include the details of your complaint in writing using the Contact form.

 

We can only act if we have a full understanding of the complaint.  Please send an email with any photographs or attachments.  

Thank you